How to Get Additional Help

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Pervasive Software strives to ensure that your product installation is easy and successful. If you encounter problems during the installation that are not covered in this manual, please contact Pervasive Software in one of the following ways and we will address your problem promptly.

For general questions, common problem resolution, client/server issues, your first line of support should be the Pervasive Software Knowledge Base, a web-based searchable index of all Pervasive technical information: http://support.pervasive.com/eSupport.

For developer-related issues, visit the following web sites:

• Pervasive Developer Center
  http://www.pervasive.com/developerzone
• TechWire and NewsWire are e-mail based newsletters on all things Pervasive: learn about Beta cycles and releases, Service Pack releases, current topics, FYIs, Q & As, Pervasive Software events in your area, trade shows where you can find us, and much more!

To subscribe to these e-mail newsletters, visit the Subscription Center at http://www.pervasive.com/support/subscription.asp.

If your installation is not successful, or you encounter problems not documented in the Pervasive.SQL manuals or on the Knowledge Base, contact Pervasive Software Customer Support in one of the following ways:

You may obtain technical support from the following Web-based support options:

• Pervasive Knowledge Base at http://support.pervasive.com/eSupport
• To open a support incident, http://www.pervasive.com/support/index.asp. Click on Open an Electronic Incident.
• To report a product defect, http://www.pervasive.com/support/index.asp. Click on Report a product defect.

If you require something other than what Web-based support options provide, contact Pervasive Support by phone:

• 800-287-4383 option 3 (the Americas)
• CIC: +00.800.1212.3434 (Belgium, France, Germany, Italy, Luxembourg, The Netherlands, Spain, Sweden, Switzerland, and the U.K)
• CIC: +32.0.23.37.61 (Any other European, Middle Eastern, African or Asian countries, excluding Japan)

For technical support and discussions about Pervasive products in general:

• Visit the DevTalk forum at http://www.pervasive.com/devtalk.
• Visit http://www.pervasive.com/company/contact/index.asp for other contact information.

Thirty-Day Free Technical Support

If you still have questions or problems relating to your Pervasive.SQL V8 installation, you can obtain help from the Pervasive Customer Support department.

Your purchase of Pervasive products entitles you to 30 days of free technical support for installation and configuration problems.

See the following section, Pervasive.SQL Resources and Contacts for information on how to contact Pervasive Software Customer Support.