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Troubleshooting Strategies
Pervasive Software hopes that your installation process completes without experiencing any problems. However, this depends on a number of factors, including proper network support, and operating system configuration.
If something does go wrong during an installation, Pervasive offers some tools that can help in diagnosing the problem. This chapter explores some of the troubleshooting techniques that you can use.
Note
If the installation fails before the program copies any files to the target installation directory, the installation log file (install.log) can be found in the directory specified by the %TEMP% environment variable. This directory is often c:\windows\temp or c:\winnt\temp.
Checklist for Problems
- Did you see any error messages displayed during installation?
- Does the Network function correctly?
- Is the Engine running?
- Is the Client software correctly functioning?
- Are there errors in your PVSW.LOG file?
Troubleshoot the Problem
The rest of this section contains procedures that you can use in verifying your installation.
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